Customer Service Representative – Full Time – Call Center

Posted 6 months ago

A Customer Service Representative is responsible for handling an array of duties. Some of these tasks including interacting with customers over the phone and/or via email. Throughout all of these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible. Each interaction affects the company’s bottom line in either a positive or negative way, so a great Customer Service Representative must add value to the organization.

 

ESSENTIAL JOB FUNCTIONS AND DUTIES:

  • Effectively manage large amount of incoming inquiries via phone, email, and letter. Performs other duties as assigned.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Process policy changes, payments or other policy related matters.
  • Build sustainable relationships of trust through open and interactive communication. Respond promptly to customer inquiries.
  • Provide accurate, valid and complete information by using the right method/tools.
  • Handle complaints, provide appropriate solutions and alternatives within specified time limits and follow up to ensure resolution.
  • Follow procedures, guidelines and policies.
  • Obtain and evaluate all relevant information to handle and service inquiries.
  • Assist customers in filling and filing of policy documents and contact them whenever any error is discovered, or when documents need to be corrected.

 

EDUCATION AND EXPERIENCE:

  • Bachelor’s Degree  (Preferred) – Type at least 25 words per minute
  • One (1) year working in a call center  (Preferred)

 

KNOWLEDGE, SKILLS AND ABILITIES:

  • At least 1 – 3 years’ of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, take initiative, problem solve and prioritize work
  • Strong computer skills including Microsoft office (Excel, Word)
  • Appropriate home office workspace with internet access

 

WORKING CONDITIONS:

  • Work from Home Position with possible onsite training & meetings
  • Monday –Thursday 8:30am to 5:00pm & Friday 8:30 am to 12:30 pm

 

SALARY:

$25,480 – $32,760

 

TO APPLY:

Send resume to: HR@ncmutuallife.com – Amaris Duran – 919 313-7867

Human Resources
North Carolina Mutual Life Insurance Company
411 West Chapel Hill Street
Durham, North Carolina 27701

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